To Our Clients and Furry Patients:

During this time we are striving to maintain the care and dedication to your pets’ health and welfare.  We also strive to maintain a safe environment for our patients, staff and their families.  At this time, we will continue to be open and provide full veterinary services while practicing safe distancing. 
 
We are following strict hygiene practices at the hospital with regular disinfection of all public areas. Please help to decrease the risk to our staff and clients. On arrival to our hospital please follow the steps below for the safety of our staff and clients: 
 
Please remain in your vehicle or outside of the hospital and call us at (705) 322-3459.
 

Do not come to the hospital if you have travelled outside of Canada within the last 14 days, have any respiratory signs or have had contact with anyone with possible COVID 19 infection.  Please call us. We will determine whether your pet needs to be seen or can be rescheduled. If you are not feeling well or may be at risk of exposure, please have someone else transport your pet to the hospital on your behalf. 

We will go over your concerns by phone then come outside to check your pet into the clinic.

If you need to come into the hospital, please discuss that in advance with the attending veterinarian.

If you are picking up food or medication, please remain in your car and call (705) 322-3459. We will deliver your order to your car.

Please use the following services:

Order food and products on our webstore – click Myvetstore on our home page

Delivery is available through the webstore (free for orders over $75), auto-orders of pet food have an additional discount

We offer free delivery from the clinic on Wednesdays to Wasaga, Elmvale, Stayner and Collingwood area. 

We offer telemedicine/ phone consultation with the veterinarian, please call or email to book an appointment. They can then determine if there is treatment that could be prescribed or if your pet will need to come to the clinic.

We expect phone lines to be busy and recommend emailing us at [email protected] or ordering from our webstore.

We  are restricting food orders to 2 bags/ 2 cases through the clinic., if available.  You may be able to place a larger order through myvetstore.
 
We accept debit, credit or e transfer payment but are not accepting cash or cheques.
 
We hope to provide the care your pets need and keep everyone as safe as possible,
Dr Kelly
Please use our online forms for prescription and food requests, client registration, appointment requests and patient information form before your appointment during the COVID 19 pandemic.                                                                                                                                                                                                                                                                                                                   

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